Download Leadership and Management in the Hospitality IndustryBy Robert H. Woods, Judy Z. King

Download Leadership and Management in the Hospitality IndustryBy Robert H. Woods, Judy Z. King

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Leadership and Management in the Hospitality IndustryBy Robert H. Woods, Judy Z. King

Download Leadership and Management in the Hospitality IndustryBy Robert H. Woods, Judy Z. King

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Leadership and Management in the Hospitality Industry teaches how to improve leadership abilities and develop an understanding of high-performance teams and employee empowerment. This book provides an understanding of diversity and cultural change. Practical information prepares readers to put management tools into action to enhance service and boost business.

• Sales Rank: #716241 in Books
• Brand: Brand: Educational Institute of the American Hotel Motel Assoc
• Published on: 2010-01-01
• Original language: English
• Number of items: 1
• Dimensions: 8.75" h x 6.75" w x .75" l, 1.35 pounds
• Binding: Paperback
• 374 pages

Features

• Contents Managing Organizational Change/The Changing Nature of Leadership and Management
• The Quest for Quality/Continuous Improvement/Process and Tools
• Power and Empowerment Communication Skills Goal-Setting, Coaching, and Conflict-Management Skills
• High-Performance Teams The Challenge of Diversity Strategic Career Planning
• A Look at Ethics

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Leadership and Management in the Hospitality IndustryBy Robert H. Woods, Judy Z. King PDF

Leadership and Management in the Hospitality IndustryBy Robert H. Woods, Judy Z. King PDF